AMD has confirmed it’s investigating USB connectivity points plaguing customers of Ryzen-powered PCs and laptops.
Various AMD Ryzen customers have been taken to Reddit in latest weeks to vent about intermittent USB connectivity issues on their units.
The continuing difficulty has result in keyboard connection drops, points with VR headsets such because the Oculus Rift and HTC Vive, and connection points with exterior storage units and USB-connected coolers, in line with the complaints.
The USB issues appear to be restricted to Ryzen 3000 and 5000 sequence CPUs in 500-series motherboards, particularly the AMD X570 and B550. Nonetheless, a list of affected systems compiled by Redditors means that the difficulty is usually occurring in techniques with new Nvidia RTX GPUs.
Whereas the precise root of the issue stays unclear, AMD has acknowledge the USB connectivity difficulty in an announcement posted to Reddit.
“AMD is conscious of experiences {that a} small variety of customers are experiencing intermittent USB connectivity points reported on 500 Sequence chipsets,” the corporate mentioned.
“Now we have been analyzing the basis trigger and right now, we wish to request the neighborhood’s help with a small number of further {hardware} configurations. Over the following few days, some customers could also be contacted straight by an AMD consultant through Reddit’s PM system with a request for extra data.”
In accordance with the submit, AMD could possibly be in contact with these affected to request particulars together with {hardware} configurations, particular logs, and steps to breed the difficulty.
“We are going to present an replace when now we have extra particulars to share. Clients dealing with points are at all times inspired to lift an On-line Service Request with AMD buyer help; this allows us to search out correlations and examine notes throughout help claims,” the submit continues.
Till AMD will get to the underside of the difficulty, a handful of Redditors have provide you with some workarounds. One potential quick-fix being touted is to vary the motherboards’ settings from PCIe 4.0 to PCI 3.0, which some customers declare has diminished the frequency of dropouts – although hasn’t eradicated them utterly.
Some customers are additionally reporting the difficulty to be totally on USB 2.0 ports, and a few have had success by switching units to USB 3.1 ports.
