Home Android Google salvaged Robinhood’s one-star rating by deleting nearly 100,000 negative reviews

Google salvaged Robinhood’s one-star rating by deleting nearly 100,000 negative reviews

Google is actively eradicating detrimental evaluations of the Robinhood app from the Google Play Retailer, the corporate confirmed to The Verge. After some disgruntled Robinhood customers organized campaigns to offer the app a one-star evaluation on Google’s Play Retailer and Apple’s App Retailer — and succeeded in review-bombing all of it the best way all the way down to a one-star score — the corporate has now deleted sufficient evaluations to convey it again as much as practically 4 stars.

Robinhood got here beneath intense scrutiny on Thursday, after the inventory buying and selling app introduced it would block purchases of GameStop, AMC, and other stocks made in style by the r/WallStreetBets subreddit, and a few customers have already changed their deleted one-star evaluations with new ones to make their anger heard.

Right here’s a screenshot from the Play Retailer web page captured by 9to5Google when the app had a one-star score and practically 275,000 evaluations:

Robinhood’s web page on the Play Retailer earlier on Thursday.
Picture: 9to5Google

And right here’s a screenshot we took shortly earlier than publishing this text, exhibiting a virtually four-star score and round 180,000 evaluations.


Robinhood’s Play Retailer score in a while Thursday.

It’s not outdoors Google’s purview to delete these posts. Google’s insurance policies explicitly prohibit evaluations meant to control an app’s score, and the corporate says it has a system that “combines human intelligence with machine studying to detect and implement coverage violations in rankings and evaluations.” Google says it particularly took motion on evaluations that it felt assured violated these insurance policies, the corporate tells The Verge. Google says firms do not need the flexibility to delete evaluations themselves.

On Apple’s App Store, Robinhood has a 4.7 score, and we didn’t see any evaluations newer than Wednesday. Nonetheless, in style apps like TikTok, Uno, and Genshin Impression additionally didn’t have evaluations from any later than Wednesday once we checked.

Sad Robinhood customers aren’t simply utilizing evaluations to point out their ire — they’re additionally calling for a class action lawsuit. In a while Thursday, Robinhood said it might permit “restricted buys” of sure shares on Friday. The corporate mentioned that halting purchases on Thursday was “a risk-management choice.”

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